All exchanges and returns must be made within 14 days of receiving your shipment.

Please note that shipping charges are non-refundable.  CAITLIN POWER reserves the right to deny refund if the merchandise does not meet return policy requirements.



All Items listed on the "runway exclusives" page are final sale.



Because of hygenic reasons, all Special Edition Lipsticks are final sale.



To return an item:

1. Email to request a Return Form.

2. Once the return has been approved, securely package and seal the return merchandise.  Include the Return Form and ship to:


14 Markham St.

Toronto, ON

M6J 2E9

Please note that we will refuse any shipment which arrives postage due.  Customers are responsible for any shipping costs incurred when returning merchandise and these will be deducted from the reimbursement if necessary.

3. Once your return package has been received, your refund will be processed in the original form of payment within 5 to 7 business days.